enhanced health and safety

Please see below for our current 2021 health and safety guidelines. THESE PROTOCOLS ARE SUBJECT TO CHANGE. WE WILL CONTINUE TO FOLLOW THE GUIDANCE OF THE CDC AND GOVERNMENT OFFICIALS TO ENSURE A SAFE ENVIRONMENT FOR ALL IN ATTENDANCE AT TUACAHN.

Outdoor Amphitheatre Safety

In accordance with CDC guidelines, Face Masks are recommended for those who are Not Fully Vaccinated.

Enhanced Cleaning and Sanitizing Procedures

Hand Sanitizing Stations Available Throughout the Facility

Additional Entrance and Exit Points To Reduce Gathering on the Plaza

Social Spacing Indicators Throughout Common Areas

Early Entry To Reduce Gathering on the Plaza

Digital Playbills are Available

Safety protocols for outdoor theater
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Aisle 1 Entry Route

Entry is located on the Tuacahn Cafe dining plaza. Please take the flight of stairs down and turn right to enter the amphitheatre.

Aisle 2 Entry Route

Entry is located on the main plaza through the amphitheatre gate. Please take the second flight of stairs on your left upon entering the amphitheatre.

Aisle 3 Entry Route

Entry is located on the main plaza through the amphitheatre gate. Please take the third flight of stairs on your left upon entering the amphitheatre.

Aisle 4 Entry Route

Entry is to the right of the Box Office on the main plaza. Please follow the back entry into the amphitheatre and take the second flight of stairs to your right when you enter.

If you need wheelchair accessible seating, please enter through aisle 2 and 3.

Indoor Hafen Theatre Safety

Face Masks that cover your nose and mouth are Required for Everyone in Attendance at all times while at Tuacahn. 

Enhanced Cleaning and Sanitizing Procedures

Hand Sanitizing Stations Available Throughout the Facility

Social Spacing Indicators Throughout Common Areas

HVAC Air Scrubbers Installed

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PEACE OF MIND PROMISE

We have introduced a range of new options so you can return to the theater with confidence:

Free ticket exchanges available closer to each performance

Account credits if you are sick and unable to attend

For any cancelled performance your choice of a refund, credit or donation will be processed within 14 days of request

Terms & Conditions apply. Ticket exchanges are subject to availability. Credit requests are subject to the timelines and conditions outlines in our COVID-19 ticketing policy.  Refund requests for any cancelled performances will require a valid credit card, and will be attempted within 14 business days.

HOW TO STAY SAFE IN 2021

Help Stop the Spread
Cough into your elbow and wash your hands often and carry hand sanitizer with you.

When to Stay Home
Please stay home if you are feeling unwell or if you are displaying any of the COVID-19 symptoms as identified by the Department of Health. For more information on refunds see our COVID-19 ticketing policy.

Keep Your Distance
Keep a 6- feet distance on the plaza and common areas. Please adhere to spaced seating plans and always take your allocated seat.

Pay with card
Contactless payment methods are strongly encouraged, so please bring a credit or debit card for onsite purchases.

COVID SAFE THEATRE

Tuacahn Amphitheatre

To ensure a safe and comfortable environment for everyone, Tuacahn Center for the Arts has introduced a number of new safety measures including:

  • Regular cleaning and sanitizing of publicly accessible areas with approved disinfectant
  • Requiring Face masks that cover your nose and mouth while here at Tuacahn (unless eating or drinking)
  • Hand sanitizing stations are available upon entry and throughout the venue
  • Social spacing indicators around the amphitheatre to help you maintain physical distancing
  • HVAC air scrubbers have been installed to keep the air clean
  • Digital Playbills using QR codes are available in addition to our regular paper booklets.
  • COVID-19 safety training for all operational, frontline and contract staff, as well as on-site COVID-19 Marshals.

    Tuacahn Ampitheatre is closely following all Government health guidelines and will continue to update its policies and procedures as necessary.

    View Tuacahn Amphitheatre website for further information to Plan Your Visit and view Terms and Conditions.

    Tuacahn Indoor Hafen Theatre

    Tuacahn has put in place a range of safety and hygiene measures to ensure your safety and wellbeing while attending a performance in our indoor theatre. These include:

    • Regular cleaning and sanitizing of publicly accessible areas with approved disinfectant
    • Requiring face masks that cover your nose and mouth while here at Tuacahn
    • Hand sanitizing stations are available upon entry and around the facility
    • Social spacing indicators in and around the buildings to help you maintain physical distancing
    • HVAC air scrubbers have been installed to help keep the air clean
    • Digital Playbills using QR codes are available in addition to our regular paper booklets

    COVID-19 TICKETING POLICY

    Seating changes may be required due to the Government directives regarding social distancing. If social distancing is required, Season package holders will be reallocated seating first.

    Please refer to our COVID-19 Ticketing Policy page for additional information.