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Ticket Policies



ALL TICKET ORDERS ARE FINAL AND NON-REFUNDABLE


MINIMUM ADMISSION AGE IS 3 YEARS OLD

 

TICKET HANDLING AND DELIVERY FEES

All ticket orders are subject to handling fees of $6.00 per event (not per ticket). There is no delivery charge to have tickets delivered via our “Print at Home” ticketing option. There is a $2.00 per order delivery charge to have tickets mailed or picked up at will call. Some discounted pricing is available only for online sales at tuacahn.org. An additional $10.00 service fee per ticketed event applies when Tuacahn staff handles an “online only” sales transaction. When purchasing a ticket with residency, retired military, membership or corporate employment restrictions, please present applicable ID at the time of ticket pick-up. Failure to have applicable ID will result in the loss of the discount with no refund option.

TICKET EXCHANGES


Concerts and Special Events

Tickets for concerts and special events are not exchangeable.

Tuacahn’s Professional Broadway Productions

Regular priced tickets for Broadway shows (i.e. Disney’s Tarzan, Peter Pan and The Hunchback of Notre Dame) may be exchanged with at least 24 hours advance notice, as follows:

Exchanging for a Specific Performance Date of the Same Show:

Most tickets can be exchanged upon the payment of an exchange fee of $5.00 per ticket.

Exchanging When The New Date Is Not Known/Different Show:

Most tickets can be exchanged for an Exchange Card which may be used for any other Tuacahn production in the same calendar year upon the payment of an exchange fee of $7.00 per ticket. Exchange cards cannot be carried over to future years or seasons.

Exchanging on the Day Of:

Exchanges are required to be 24 hours in advance. On special circumstances where tickets need to be exchanged on the day of the performance, a $10.00 exception exchange fee will be charged per ticket. 


Dinners before our Professional Broadway productions are exchangeable with 24 hours advance notice. Dinners will not be exchanged on the day of.

PROMOTIONAL OR DEEPLY DISCOUNTED TICKETS (35% OR HIGHER

Special promotional tickets (Radio, Facebook,Instagram, ect.) , deeply discounted tickets (35% or higher discount), and complimentary tickets,  are not exchangeable. These tickets may only be used for the performance date on the ticket. 

Special promotional tickets (Radio, Facebook, Instagram,etc) and deeply discounted tickets (35% or higher discount) are never refundable, even if the performance is cancelled. You will be able to exchange the tickets to another performance of the same show during the same season.

 

TICKET PROTECTION

All tickets are non-refundable unless covered by Ticket Protection. For peace of mind, Ticket Protection is available for $5 per ticket to cover show cancellation due to weather or specified personal emergencies. Ticket Protection is only available at the time of ticket purchase. It is not available after the ticket purchase is completed.


Ticket Protection Policy for Tuacahn’s Professional Broadway Productions

Ticket Protection reimburses you for the cost of your show tickets if You are unable to use Your ticket(s) due to one or more of the following Covered Reasons:
* Show cancellation due to weather or as deemed necessary by management. The show may not be cancelled during some inclement weather, in which case there would be no refund.
* Any serious Injury or any unforeseen serious Illness occurring to You or Your Companion which results in You being unable to attend the event for which the Single-Day Ticket is purchased. You or Your Companion must be examined by a Physician within 72 hours of the cancellation and the Physician must advise You or Your Companion not to attend the event.
* Any serious Injury or any unforeseen serious Illness occurring to Your Family Member which requires You to provide primary care to that person. Your Family Member must be examined by a Physician within 72 hours of the cancellation.
* Any serious Injury or any unforeseen serious Illness occurring to Your Family Member that is considered life threatening or requiring hospitalization. Your Family Member must be examined by a Physician within 72 hours of the cancellation.
* Your death or the death of a Family Member or a Companion on or within thirty (30) days prior to the event date.
* Your being required to serve on a jury or served with a court order or subpoena which requires Your appearance in court on the day of the event, and which prevents You from attending the event.
* Your home being made uninhabitable by fire, flood, burglary, vandalism, or natural disasters.
* You or Your Companion being directly involved in a traffic Accident on the day of the event that causes either: 1) an Injury to You or Your Companion; or 2) damage to the automobile that creates an immediate need for repair to ensure the safe operation of the vehicle.
* You or Your Companion, who are on Active Military Duty having personal leave revoked, except for disciplinary reasons.
* You or Your Companion, after having been with the same employer for at least three continuous years, are terminated or laid off, through no fault of Your own, after Your effective date of coverage.
* You or Your spouse are relocated by Your or Your spouse's current employer to a location that is at least 100 miles from Your primary residence.
* Your or Your Companion's automobile having a Mechanical Breakdown within 48 hours of the event which results in the vehicle being unable to be driven to the event.
* Your or Your Companion’s place of work is made unsuitable for business by fire, burglary, vandalism or natural disasters within 48 hours prior to the event.

Ticket Protection is valid for the date of the initial purchase only. If tickets are exchanged for a different date, Ticket Protection must be purchased for the new date for coverage to be valid.

The Tuacahn Box Office must be contacted at least 24 hours in advance of performance date for tickets to be exchanged.

Refunds must be requested within 14 business days of missed performance.

Cost of Ticket Protection and all fees are not refundable.

Tickets purchased without Ticket Protection are not eligible for refunds. Exchanges may be made if available and will be charged a per ticket exchange fee and any additional costs of the new ticket. 
 

CONCERT INCLEMENT WEATHER POLICY

Concert and Special Event tickets are never refundable. If an event is cancelled during the first 45 minutes of the main act performance, or before intermission, whichever comes first, you may receive a voucher, valued at the price you actually paid to Tuacahn. This voucher can be used for other Tuacahn productions for up to one year. If an event is cancelled after 45 minutes into the main act, or during/after intermission, there are no refunds or credits.

 

THIRD PARTY TRANSACTIONS – eBay, Craigslist, Ticket Brokers, etc.

Tuacahn strongly recommends that tickets be purchased only directly from Tuacahn (in person, over the phone or at www.tuacahn.org). Tuacahn is not responsible for the validity of tickets, or prices paid, for tickets purchased through third party sources such as eBay, Craigslist, ticket brokers or others. Tuacahn reserves the right to not honor tickets purchased from third party sources which are determined, in Tuacahn’s sole opinion, to have been altered, duplicated or counterfeited. Tuacahn also reserves the right to cancel any ticket which, in Tuacahn’s sole opinion, was purchased with the intent of reselling the ticket at a price higher than what Tuacahn charges. Tuacahn reserves the right to cancel any voucher (including tickets issued as the result of redeeming a voucher) if it is determined, in Tuacahn’s sole opinion, that the voucher was resold.

Tuacahn retains the right to change these policies at any time for any reason.


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