Ticket Policies



Ticket Policies

ALL TICKET ORDERS ARE FINAL AND NON-REFUNDABLE
MINIMUM ADMISSION AGE IS 3 YEARS OLD FOR THE AMPHITHEATRE
MINIMUM ADMISSION AGE IS 5 YEARS OLD FOR THE HAFEN THEATRE
Ticket prices are subject to change. Purchase early for the best possible price.
Children’s pricing is available for ages 3 - 12. Children’s pricing does not apply in Premium and Area 4 seating areas in the Tuacahn Amphitheatre.
Discount levels are subject to modification or deletion at any time. Tuacahn reserves the right to restrict, change the criteria, or eliminate discounts based on market demand and when a performance is expected to sell out. Discounts cannot be combined. Discounts are only guaranteed at the time of purchase for a specific performance on a specific date. Discounts apply only to broadway shows. Discounts are not retroactive and must be requested at the time of purchase. Other restrictions may apply.
Service Animal Policy in THE AMPHITHEATRE and THE HAFEN THEATRE
Animals are not permitted in our theatres during performances unless they
are ADA Certified Service Animals. Emotional support animals are not
permitted in our theatres.

TICKET HANDLING AND DELIVERY FEES

All ticket orders are subject to handling fees of $7 per ticket. There is no additional charge when tickets are delivered via Email. Tickets will be emailed 24-hours in advance. There is a $5 per order charge for tickets picked up at will call. When purchasing a ticket with residency, retired military, membership or corporate employment restrictions, please present applicable ID at the time of ticket pick-up. Failure to have applicable ID will result in the loss of the discount with no refund option.

SEASON PACKAGE PAYMENT PLANS

If you choose the payment plan option, you are required to make all 4 payments. The first payment is collected at the time of purchase and the remaining 3 payments will be processed monthly.  If a payment method is declined, a one-time extension of up to 14 days will be permitted.  Failure to complete the payment plan on time will result in a forfeiture of tickets and previous payments towards the plan will be considered a tax-deductible donation to Tuacahn Center for the Arts.  Season Package purchases are non-refundable.

TICKET EXCHANGES

Concerts and Special Events

Tickets for concerts and special events are not exchangeable.

Tuacahn’s Professional Broadway Productions

Tickets for Broadway shows may be exchanged with at least 24 hours notice prior to show date, with fees as follows:

Exchanging for a Specific Performance Date of the Same Show:

Most tickets can be exchanged upon the payment of an exchange fee of $10 per ticket.

Exchanging When The New Date Is Not Known or for a Different Show:

The value of most tickets can be placed onto an exchange certificate which may be used for any other Tuacahn production in the same calendar year upon the payment of an exchange fee of $12 per ticket. Exchange certificates cannot be carried over to future years or seasons.

Exchanging on the Day Of Performance:

In unique circumstances where tickets need to be exchanged on the day of the performance, a $16 exception exchange fee will be charged per ticket at Tuacahn's sole discretion.

TICKET PROTECTION

All Broadway tickets are non-refundable unless covered by Ticket Protection. For peace of mind, Ticket Protection is available for $6 per ticket to cover show cancellation due to weather or specified personal emergencies. Ticket Protection is only available at the time of ticket purchase. It is not available after the ticket purchase is completed.

Ticket Protection Policy for Tuacahn’s Professional Broadway Productions

Ticket Protection reimburses you for the cost of your show tickets if You are unable to use Your ticket(s) due to one or more of the following Covered Reasons:
* Show cancellation due to weather or as deemed necessary by management before intermission. The show may not be cancelled during some inclement weather, in which case there would be no refund.
* Any serious Injury or any unforeseen serious Illness occurring to You or Your Companion which results in You being unable to attend the event for which the Single-Day Ticket is purchased. You or Your Companion must be examined by a Physician within 72 hours of the cancellation and the Physician must advise You or Your Companion not to attend the event.
* Any serious Injury or any unforeseen serious Illness occurring to Your Family Member which requires You to provide primary care to that person. Your Family Member must be examined by a Physician within 72 hours of the cancellation.
* Any serious Injury or any unforeseen serious Illness occurring to Your Family Member that is considered life threatening or requiring hospitalization. Your Family Member must be examined by a Physician within 72 hours of the cancellation.
* Your death or the death of a Family Member or a Companion on or within thirty (30) days prior to the event date.
* Your being required to serve on a jury or served with a court order or subpoena which requires Your appearance in court on the day of the event, and which prevents You from attending the event.
* Your home being made uninhabitable by fire, flood, burglary, vandalism, or natural disasters.
* You or Your Companion being directly involved in a traffic Accident on the day of the event that causes either: 1) an Injury to You or Your Companion; or 2) damage to the automobile that creates an immediate need for repair to ensure the safe operation of the vehicle.
* You or Your Companion, who are on Active Military Duty having personal leave revoked, except for disciplinary reasons.
* You or Your Companion, after having been with the same employer for at least three continuous years, are terminated or laid off, through no fault of Your own, after Your effective date of coverage.
* You or Your spouse are relocated by Your or Your spouse's current employer to a location that is at least 100 miles from Your primary residence.
* Your or Your Companion's automobile having a Mechanical Breakdown within 48 hours of the event which results in the vehicle being unable to be driven to the event.
* Your or Your Companion’s place of work is made unsuitable for business by fire, burglary, vandalism or natural disasters within 48 hours prior to the event.

Ticket Protection is valid for the date of the initial purchase only. If tickets are exchanged for a different date, Ticket Protection must be purchased for the new date for coverage to be valid.

Refunds or exchanges must be requested within 14 business days of missed performance.

Refunds will be processed via the original form of payment on the order.

Cost of Ticket Protection and all fees are not refundable.

Inclement Weather Policy

If an event cannot begin because of weather conditions, Tuacahn will hold the performance for approximately 30 minutes. At that time conditions will be evaluated, and a decision will be made whether the event can continue. Weather conditions often improve so events are not cancelled in advance. Some events may continue in the rain.

Broadway Inclement Weather Policy

If a Broadway performance is canceled prior to intermission patrons may:

  • Receive the value of their tickets on an exchange card which works like a gift card and is valid for any Tuacahn performance in the next 12 months.
  • Exchange their tickets directly to another performance of the same show.

If a performance is canceled after intermission, exchange options will be determined at Tuacahn’s sole discretion. Notification will be sent via email.

Concert Inclement Weather Policy

If a concert or special event is canceled during the first 45 minutes or prior to intermission, whichever comes first, patrons may receive the value of their tickets on an exchange certificate which works like a gift certificate and is valid for any Tuacahn performance in the next 12 months. If a concert or event is canceled after 45 minutes or during/after intermission, there are no refunds or credits given.

Non-weather-related Cancelations

If a Broadway Show is canceled prior to intermission or a Concert is cancelled in the first 45 minutes for non-weather-related reasons patrons have the following options:

  • Receive the value of their tickets on an exchange certificate which works like a gift certificate and is valid for any Tuacahn performance in the next 12 months.
  • Exchange their tickets directly to another performance of the same show.
  • Donate the value of their tickets back to Tuacahn as a tax-deductible gift.

Refunds may be issued for non-weather-related cancelations at Tuacahn's sole discretion. Handling, processing, and delivery fees are retained by Tuacahn.

THIRD PARTY TRANSACTIONS – eBay, Craigslist, Ticket Brokers, etc.

Tuacahn strongly recommends that tickets be purchased only directly from Tuacahn (in person, over the phone or at www.tuacahn.org). Tuacahn is not responsible for the validity of tickets, or prices paid, for tickets purchased through third party sources such as eBay, Craigslist, ticket brokers or others. Tuacahn reserves the right to not honor tickets purchased from third party sources which are determined, in Tuacahn’s sole opinion, to have been altered, duplicated or counterfeited. Tuacahn also reserves the right to cancel any ticket which, in Tuacahn’s sole opinion, was purchased with the intent of reselling the ticket at a price higher than what Tuacahn charges. Tuacahn reserves the right to cancel any voucher (including tickets issued as the result of redeeming a voucher) if it is determined, in Tuacahn’s sole opinion, that the voucher was resold.

Tuacahn retains the right to change these policies at any time for any reason.